... a unique eBook marketplace that stands apart from the crowd by offering significant advantages to readers, authors, publishers and advertisers.
... know authors and artists work hard to create their books, and we believe they deserve fair compensation. That’s why on WOWIO, they get to set their own prices, and keep 100% of those prices (less the credit card processing fee). That’s right. Authors and publishers keep 100% of the revenues of all retail sales.
and managed to download it no worries... and for 99cents, I'm more than happy to pay for it.
I then went to WOWIO to get his Winter War, as well as a couple of comic titles created by others:
I joined up, added books to the shopping cart, filled in credit card details and hit the "submit" button ... and then had that dreaded moment when you don't know if your credit card transaction has been processed or the browser has screwed up / crashed or what.
(Attached is the screenshot when I went to try to buy one of the books.)
So I tried a whole bunch of different browers, a Mac and a PC, and various Operating systems (in case there was some computer issue on my end) but all kept doing the same thing, just hanging.
I contacted Kurt saying I couldn't buy his books to support him. He came back pretty quickly saying he and his publisher had had problems with WOWIO and anyone outside of the US trying to download books would have problems. He gave me another alternative to get the books for free (but I still wanted to give him some $$$ – when someone does it for a hobby and only wants 99cents for the book, who can say no).
I also contacted WOWIO and informed them in great detail about the problem so they could fix it (obviously not many other people are going to spent 1.5 hours trying to buy a book / comic let alone give enough information to the e-retailer so they can troubleshoot the problem on their end. I mentioned I was in Australia and so was wondering if there was a content / isp filtering issue.
"I had our technical team look into it - they are suggesting to try a different credit card here. We are not seeing any notices on our end. We hope this helps, Thanks"
The credit card I've used I've had for almost 10 years and been using it for internet transactions for all of that time. I've only ever had one problem with it on the internet – way back when and it turned out to be a computer glitch. It's a major credit card through a major bank so there is a 0.5% chance that was the problem.
So, not only can you not give money to WOWIO, when you explain the issue to them in great detail, they don't understand it (even their other customers have experienced the same problem) when they do decide to get back to you. I'm just really surprised because there are some Image comic books (Darkness, Witchblade etc) on the site so it isn't some small time operator.